Welcome to Pet Trusty! The terms “we,” “us,” and “our” refer to Pet Trusty. Pet Trusty operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Pet Trusty is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (these “Terms”), describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy . If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing or purchasing products, you may be asked to provide certain information such as your email address, billing details, and shipping information. You represent and warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

We make every effort to accurately represent our products and services. However, product colors and appearance may vary depending on your device and display settings.

We do not warrant that any product or service purchased by you will meet your expectations or will match the appearance shown online.

All product descriptions and prices are subject to change without notice. We reserve the right to discontinue any product at any time and may limit product quantities on a case-by-case basis.

When you place an order, you are making an offer to purchase. Pet Trusty reserves the right to accept or decline your order at our discretion. Your order is accepted once payment is processed and confirmation is sent.

If we decline or cancel an order, we will attempt to notify you using the email or phone number provided.

Your purchases are subject to our Refund Policy .

You represent and warrant that your purchases are for personal or household use and not for resale or export.

Prices, discounts, and promotions may change without notice. Posted prices do not include taxes, shipping, handling, customs, or import fees unless stated otherwise.

You agree to provide accurate and complete purchase information and to keep your payment and account details up to date.

Shipping and delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once products are transferred to the carrier, title and risk of loss pass to you.

All content on the Services, including trademarks, text, images, graphics, video, audio, layout, and design, is owned by Pet Trusty or its licensors and protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, or modify content without our written permission.

You may have access to third-party tools. These are provided “as is” without warranties. We are not liable for your use of optional third-party tools.

The Services may contain links to third-party websites. We are not responsible for the content, policies, or accuracy of any third-party sites. Your use of third-party websites is entirely at your own risk.

Pet Trusty is powered by Shopify. However, all sales are made directly with Pet Trusty. Shopify is not responsible for any issues related to your purchases. You expressly release Shopify from all claims arising from your transactions with Pet Trusty.

All personal information collected through the Services is subject to our Privacy Policy .

Because the Services are hosted by Shopify, Shopify may collect and process personal information to operate and improve the Services.

If you submit ideas, reviews, or feedback (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use and display such Feedback for any purpose. You represent that you own the rights to your Feedback and it does not violate third-party rights.

There may be errors or inaccuracies regarding product descriptions, pricing, promotions, shipping times, or availability. We reserve the right to correct or update such information at any time.

You may not use the Services for unlawful purposes, to violate laws, infringe intellectual property, harass others, distribute malware, impersonate others, or interfere with Service operation.

We may suspend or terminate access for violations of these Terms.

We may terminate your access at any time without notice. You remain responsible for all charges up to the termination date.

The Services and all products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, Pet Trusty and its affiliates shall not be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, revenue, or data.

You agree to indemnify and hold harmless Pet Trusty, Shopify, and their affiliates from any claims arising from your use of the Services, your violation of the Terms, or your violation of any laws or third-party rights.

If any part of these Terms is found invalid, the remaining provisions remain in full effect.

Failure to enforce any part of these Terms does not constitute a waiver. These Terms constitute the entire agreement between you and Pet Trusty.

You may not assign your rights without our written consent. We may assign our rights without notice.

These Terms of Service are governed by the laws of the State of New York and the federal laws of the United States. You and Pet Trusty consent to the exclusive jurisdiction of the state and federal courts located in New York.

Headings are for convenience only and do not affect interpretation.

We may update or modify these Terms at any time. It is your responsibility to review this page periodically. Continued use of the Services after changes constitute acceptance.

Questions about the Terms of Service should be sent to: Minhajul@pettrusty.com